Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure.

Account data protectionPayment information securityUser rights & requestsContact for data queriesJurisdiction-dependent access
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4966bet How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We encrypt payment data in transit and at rest, limit internal access to personal information on a need-to-know basis, and log every account action for audit purposes. Payment processors see only the wallet number and transaction amount required to complete your bKash, Nagad or Rocket transfer. We do not share your phone number or email with marketing partners. Data retention runs for the operational lifespan of your account plus the regulatory hold period in your jurisdiction, after which we anonymize or delete records.

Encryption Standards We use SSL encryption for all data transmitted between your device and our servers. Payment wallet numbers, account passwords, and personal identifiers are hashed or encrypted in storage so even internal staff cannot read them in plain text.
Cookie Management Session cookies keep you logged in across lobby pages; preference cookies remember your language choice. We do not use third-party advertising cookies. You can block or delete cookies in your browser settings, though this may require you to log in again on each visit.
Third-Party Sharing We share transaction details with bKash, Nagad, Rocket and bank partners to process deposits and withdrawals. We pass account identifiers to verification providers where required by regulation in your region. We do not sell data to advertisers or data brokers.
Data Retention We keep account records, transaction logs, and identity documents for the period required by regulation in jurisdictions where we operate, typically five years after account closure. Once that period expires, we anonymize or delete the data unless a legal hold applies.
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about what information we hold, want to update your details, or need to request access or deletion under local law, our support channels are open. Provide your registered phone number or account username so we can verify your identity before discussing account data. Response times vary by request complexity, but we aim to acknowledge privacy queries within two business days.

Live Chat Open the chat widget in the account dashboard to speak with a support agent about data requests, cookie management, or privacy questions. Have your account username ready for verification before we discuss personal information.
Email Support Send your privacy query or data-access request to our support inbox. Include your registered phone number and a brief description of what you need. We will reply from an official domain address within two business days.
Account Settings Log in and visit the account-settings page to update your phone number, change your password, or review recent login activity. For deletion requests or deeper data queries, contact us directly through chat or email.

Privacy Policy Questions

We collect your name, phone number, date of birth, and wallet details for bKash, Nagad or Rocket. We also log your IP address, device type, and browser information each time you log in to help detect unauthorized access.

We store your bKash, Nagad or Rocket number to route deposits and withdrawals without asking you to re-enter it every time. That wallet number is shared with the payment processor to complete each transaction, but we do not share it with third-party advertisers.

Yes, if local law in your region grants you the right to data access. Contact our support team through live chat or email with your account username, and we will provide a summary of the personal information we store within the timeframe required by your jurisdiction.

Send a deletion request through email support or live chat. We will close your account and schedule your data for deletion after the regulatory retention period in your region expires. Some transaction logs may be kept longer if required by law.

We share transaction details with bKash, Nagad, Rocket and bank partners to process payments, and we pass verification data to compliance providers where regulation requires it. We do not sell or rent your personal information to marketing firms or data brokers.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can block cookies in your browser settings, but you will need to log in again each time you visit and reset your language preference.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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